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Zero Tolerance Policy

You should expect that our staff treat you with courtesy at all times. The staff work very hard on behalf of our patients and therefore we expect that they have the right to work in a safe environment.

For this reason, Primary Healthcare Centre Chopwell is committed to the NHS Zero Tolerance Policy.

No form of violence or abuse is acceptable whether it be towards the staff or any other person on practice premises.

If a patient commits an act of violence against any doctor, member of staff, patient, or any other person present either in the surgery or on another premises where he/she is being treated, or behaves in such a way that any of these fear for their safety, it will result in him/her being removed from Primary Healthcare Centre Chopwell’s list and the incident being reported to the police.